August 4, 2022

Starbucks CEO Teases Web3 Integration

Starbucks announced in its third-quarter earnings call that it is planning to change its rewards system.

Starbucks will unveil an "exciting new digital initiative" that builds on the chain's current rewards platform, CEO Howard Schultz.

The "new Web 3 enabled initiative" will give Starbucks new ways to engage with customers and expand the "digital third place community," Schultz said.

Part of the change will include new rewards that can be redeemed with stars, like "one-of-a-kind experiences that you can't get anywhere else" and "Starbucks-branded digital collectibles."

Starbucks CEO said that the new rewards updates will attract new customers and keep current customers coming back.

Starbucks’ reward program has 27.4 million members as of the end of the quarter, a year-over-year increase of 13%.

Rewards members contributed for over half of Starbucks' sales last quarter.