OpenAI'S Investigation Report On ChatGPT Bug

[{"selector":"#anim-632ca20a-3d4c-4018-a517-ef92cad9f340","keyframes":{"transform":["translate3d(114.82649%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fa215ba2-a303-4bac-920a-4e80068a7c25","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9d9151cf-dba7-438a-9dd6-23e2d3150cc2","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-4124174f-8692-4541-8d02-c7a5c4f913ea","keyframes":{"transform":["translate3d(-373.7704%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(.2, 0, .8, 1)","fill":"both"}] [{"selector":"#anim-2778c28d-fa0f-40ea-b851-afcb70339c85","keyframes":{"transform":["rotateZ(-180deg)","rotateZ(0deg)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(.2, 0, .5, 1)","fill":"forwards"}] March 24, 2023

ChatGPT in its official announcement reports a bug in an open-source library that led to a ChatGPT outage on March 20.

[{"selector":"#anim-01c1dc18-272d-476e-97ce-e85414874fe0","keyframes":{"transform":["translate3d(126.76580%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0a329e06-3258-47cf-b628-0579ee841901","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-39af47c1-55aa-4984-a0c3-43c2c9eed646","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

The bug allowed some users to see titles from other users’ chat histories.

[{"selector":"#anim-80cc57d3-721c-4470-81d2-b6ffab43182a","keyframes":{"transform":["translate3d(126.96628%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c8e651cb-426a-4d56-8f28-7287ebc11562","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e8d81713-ca7c-4bb2-b492-018be5a8449d","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

The same bug may have caused the unintentional visibility of payment-related information of 1.2% of the active ChatGPT Plus subscribers during a specific 09-hour window.

[{"selector":"#anim-a787a3fa-69f7-41b3-9815-199c962d34c6","keyframes":{"transform":["translate3d(112.69349%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f035a867-d1ac-4567-9c7a-526e49c3bcf4","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ead67ac3-9a70-4c03-b08f-96102609ac82","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

Details exposed are the user’s first and last name, email address, payment address, the last four digits (only) of a credit card number, and credit card expiration date.

[{"selector":"#anim-5c842854-35ad-45a5-8dce-5f9c52c529ba","keyframes":{"transform":["translate3d(122.69504%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3aaf69ca-c980-4417-9854-5a5bb3f29f7d","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c3705957-3690-43ba-ad6a-3d07cc2ae366","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

They clarify that the bug only appeared in the Asyncio redis-py client for Redis Cluster, and has now been fixed.

[{"selector":"#anim-34870c11-0645-42a8-b256-d09327e60b0d","keyframes":{"transform":["translate3d(121.94244%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d156159c-7fe7-4505-8228-f58369d05e45","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-76f90b88-d255-4f66-b44d-153896cb15ee","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

"Everyone at OpenAI is committed to protecting our users’ privacy and keeping their data safe. Unfortunately, this week we fell short of that commitment, and of our users’ expectations."

[{"selector":"#anim-61b436ca-1804-415d-a4d1-8ea4fd1059ef","keyframes":{"transform":["translate3d(111.45510%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0fddbbee-81ce-44b7-a7fe-8718833e34be","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-aacc43c8-e60c-4b2d-a5cd-965a6ccf5192","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

To fix this, they have added redundant checks, programmatically examined their logs, and improved logging and the robustness and scale of Redis cluster.

[{"selector":"#anim-985ab9b2-d9c7-44ac-82db-05b5ef707174","keyframes":{"transform":["translate3d(115.53399%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b2c813f9-1f2f-4412-89f6-b7bd7b59a635","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-59588182-6b21-4f38-a634-b03713df1fe0","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-acb0f0b0-f0c1-4221-8d05-d796fd71c4f1","keyframes":{"transform":["rotate(-540deg) scale(0.1)","none"],"opacity":[0,1]},"delay":0,"duration":1000,"fill":"both","iterations":1}] Read More Stories