Crypto Hardware Wallet Trezor Discloses Data Breach Affecting Nearly 14,000 Customers
Highlights
- Trezor disclosed unauthorized access to customers data through one of its shipping provider.
- The data breach includes personal information affecting 13.689 customers.
- The hardware wallet maker assured that its systems and devices remain secure.
Crypto hardware wallet maker Trezor has announced a data breach involving customers’ personal information. The firm assured that its devices remain safe but warned that affected customers could experience an increase in phishing attempts.
Trezor Discloses Customer Data Breach
In a blog post, the crypto hardware wallet maker announced that one of its shipping providers, ShipMonk, suffered a data breach that granted unauthorized access to systems containing customer data.
“We’re extremely sorry to inform our community that customer personal information, including full names, phone numbers, email addresses, and shipping addresses, has been accessed by an unauthorized actor during this breach,” Trezor said.
The wallet maker further disclosed that the data breach affects 11,742 customers with full exposure, including customers’ names, email, phone number, and shipping address. Meanwhile, 1,947 customers had partial exposure, with the breach limited to their name, city, and email.
Trezor also announced that the affected customers received their orders in the U.S., U.K., Sweden, Colombia, Brazil, Italy, or Portugal within the 90 days before 8 August 2026. “Affected customers were emailed today from [email protected]. No email means not affected,” the firm said.
The top crypto wallet provider also assured customers that there is no compromise in their systems and that its devices remain secure. However, it warned that affected customers could see an increase in phishing attempts, with scammers actively trying to use the leaked information to access customers’ wallets.
Move To Curb A Repeat Of Such Incident
Trezor also disclosed that they are currently working on an Anonymous Delivery option, a move which could help avoid a repeat of such a shipping data breach. The firm aims to have this ready by September for the E.U. and by the end of the year for the U.S.
“This gives you a safer way to order hardware wallets without linking the purchase to your home address or real-world identity,” the wallet maker said. The option will enable users to use a nickname or label ID for their orders and select an automated parcel locker for pickup. They could also select unbranded packaging with a generic sender label.
Trezor assured that the project is a top priority at the moment. It is worth noting that the incident follows the Coldcard hack, which again raised questions about crypto wallet security and the safety of self-custody. Galaxy Research estimates that users lost up to $116 million in Bitcoin from the Coldcard incident.
For more on the safety of crypto products, check out Are Crypto Cards Safe? What Users Should Know
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